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Frequently Asked Questions
How do I restore my lifetime purchase on a new device?
Open TapTik, go to Settings or tap the paywall button, and tap Restore Purchases. As long as your device is signed into the Apple ID used to make the initial purchase, full access will be restored immediately at no charge.
Why don't I feel vibrations or haptic feedback?
TapTik relies on Apple's Taptic Engine (Core Haptics). If vibrations are not working:
- Ensure System Haptics is enabled in your device: Settings → Sounds & Haptics → System Haptics.
- Check if your device is in Low Power Mode, which may throttle haptic feedback.
- Confirm that Haptics is toggled on in TapTik's in-app settings.
Does TapTik collect my personal data or usage habits?
No. TapTik was designed strictly under a zero-telemetry policy. All interactions, sensor processing (Core Haptics & Core Motion), and physics simulations operate 100% locally on your device. We do not track, collect, store, or sell any personal information. You can read our full Privacy Policy.
How do I request a refund for an in-app purchase?
All payment processing and refunds for iOS applications are handled exclusively by Apple. To request a refund, please visit Apple's official refund portal at reportaproblem.apple.com, sign in with your Apple ID, and locate your TapTik transaction.
What devices and iOS versions are supported?
TapTik is optimized for iPhone models supporting the Apple Taptic Engine running iOS 16.0 or later. While the app will run on iPad, realistic mechanical haptic sensations require an iPhone hardware Taptic Engine.